Privacy Policy

Jenita Cargo Services Pvt. Ltd. ("JCS", "we", "our", or "us") is committed to protecting the privacy of individuals who visit our website at jenitacargo.com and interact with our services.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have in relation to your data. By using our website or services, you agree to the practices described in this policy.

We collect information you provide directly to us, as well as information gathered automatically when you use our website.

Information you provide:

• Name and company name
• Email address and phone number
• Shipment details — origin, destination, cargo type, timeline
• Any other information included in enquiry forms or email correspondence

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search query
• Device type and operating system

We use the information we collect for the following purposes:

• To respond to your enquiries and provide freight forwarding and logistics services
• To prepare quotations, shipping documentation, and customs filings
• To communicate updates regarding your shipment or account
• To improve the functionality and content of our website
• To comply with legal and regulatory obligations
• To send relevant service updates — only where you have consented

We do not use your personal data for automated decision-making or profiling.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service partners: Airlines, shipping lines, customs authorities, port agents, and other logistics partners necessary to fulfil your shipment
• Legal compliance: Where required by Indian law, court order, or regulatory authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties with whom we share data are required to handle it securely and only for the purpose for which it was shared.

Our website may use cookies — small text files placed on your device — to improve your browsing experience. These may include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use the site so we can improve it

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws and regulations — including customs, tax, and trade compliance obligations.

When information is no longer required, we delete or anonymise it in a secure manner.

Under applicable data protection laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@jenitacargo.com.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

Our website may contain links to third-party websites — including carrier tracking portals, social media platforms, and partner sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Company: Jenita Cargo Services Pvt. Ltd.
• Address: 46 Community Centre, East of Kailash, New Delhi – 110065, India
• Email: info@jenitacargo.com
• Phone: +91-011-41620741